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Terms and conditions

The use of Teros online store and website is subject to acceptance of these Terms of Use.

Pricing

All prices include GST unless indicated otherwise.

All prices are correct at the time of online publication.

Prices are subject to change without notice.

Online pricing may differ from prices available in our retail store.

All orders will be charged in Australian dollars at the time of dispatch.

All items are promoted in good faith to be available at the time of ordering. However, unforeseen supply problems or unexpected demand may occasionally result in stock being unavailable.

We will contact you as soon as possible in the event that an item that you have ordered is not available.

Sale items are only available at the lower price during the sale period.

We reserve the right to correct any printing errors.

Australian Delivery

All Australian orders should include a daytime delivery address and contact details.

Delivery Delays

Unforeseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in despatching your order we will contact you to advise you of the reason for the delay.

International Ordering

Generally we do not send orders overseas. However, we are very keen to hear from any potential overseas users and welcome you to contact us.

Customs and International Duty

While Australian tax (G.S.T.) is removed from all international orders please be aware that your order may be subject to local Custom's duties and/or local taxes in the country of destination. Please check with your local authority to ascertain applicable rates. Any additional charge must be borne by the recipient.

Australian Law

There is a number of Australian laws in pertaining to fair trading and privacy including the Trade Practices Act 1974 and the Commonwealth Privacy Act 1988 (with Amendments in 2000). For more information on Australian legislation please visit http://www.scaleplus.law.gov.au/.

Dispute resolution services are also available in each Australian State and Territory.

Feedback and Complaints Handling Procedure

Teros welcomes feedback through our online contact form and will endeavour to attend to all complaints promptly.​